Recently one of YonderUC’s providers for voice trunking experienced a major DDoS attack (The attack started 9/25 and it is still ongoing as of 9/29 – 8:15AM CST).  This caused a percentage of customers to have limited or intermittent call trunking services.  Customers would experience call quality issues, one way audio, and DTMF tone detection issues causing the inability to navigate Auto Attendants.

To understand the issue fully, all DID’s and phone numbers in the US are assigned to one specific carrier.  This carrier is responsible for routing the call when the number is dialed.  If that carrier cannot route the call properly then there is nothing that the calling party or the called party can do.  The carrier must resolve their technical issue.  This particular DDoS attacked occurred on one of the largest VOIP call trunking carriers in the US.

YonderUC took the emergency step of porting (moving) all telephone numbers that were serviced by this provider immediately to another carrier.  Although calls were affected by this DDoS attack in the short term, our response was immediate and resolute.  As of 9/29 early AM, all YonderUC DID’s previously with the affected carrier were moved to another carrier and calls were processing properly.  YonderUC customers were now experiencing call completion and services as normal and we are monitoring the persistent ongoing attack against the other carrier.

Threat actors are constantly looking for ways to disrupt and capitalize on vulnerabilities in networks.  The simple nature of the internet and our connectedness ensures that the pathways to allow these attacks are open and available.  YonderUC will constantly look for ways to mitigate the risk for clients and strive to react in the most efficient and effective way possible to ensure that your voice communications work.

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One of the more common terms, PBX, stands for Private Branch Exchange phone systems. PBX systems can be quite costly and require equipment to be installed and maintained onsite. These WERE the gold standard for privacy, connectivity, and functionality in the past.

But that has changed. We’re a digital workforce now. No longer limited by walls and headquarters. Because we rely less on in-person contact, we demand more virtual connectedness.

That’s where Yonder UC enters the picture.

Yonder hosted phone service provides business-class telephone services to organizations through the cloud, allowing employees to connect to the organization’s phone system from virtually anywhere with a broadband internet service.

Imagine having the power to choose when and where your “office line” rings depending on your work location and needs for that particular day or week. Maybe this week it’s Monday and Tuesday to your iPad since you’re working at home, Wednesday in the office, and Thursday and Friday to your cell phone because you’re on the road. Next week, it can be something completely different. The flexibility and mobility is each individual user’s choice to make.

With Yonder, that level of flexibility and mobility is provided with NO additional cost to the organization.

Even better – Yonder UC has the premium features that modern businesses demand: HD call quality, local and toll-free numbers, unlimited device connections for users (deskphones, tablets, PC’s, softphones), voicemail messages sent to email, call conferencing, and much more. Plus Yonder’s cloud-based servers are placed in geo redundant data centers across the United States, making Yonder UC as reliable as it is easy to use.

Why Should You Yonder?

1. Ease & Simplicity: Simply plug in a phone to the internet, provide power to that phone, and take advantage of all the features of Yonder UC. No onsite voice tech is ever needed. It really is that simple.

2. Reliability: Yonder has more than 20 servers in geo redundant locations and multiple failover options working hard for you in the case of network outages.

3. Features: Yonder provides enterprise features to small and mid-market companies. Need advanced integrations or features? The feature is likely already included in your service.

4. Cost: Yonder Phone provides voice services often at a fraction of the cost of hardware-based installations and maintenance.

Simply put, Yonder UC hosted services use the power of the cloud to make premium services and features available to organizations at a fraction of the cost of traditional onsite PBX proprietary systems.

Get started with Yonder UC today!

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We will setup a dedicated number for your business where you can call forward your main telephone number(s).  This will allow you to ring multiple cell phones immediately when your main number is dialed or can optionally allow you to record an Auto Attendant greeting that gives your customers the ability to dial employee extensions that match your current extensions.  The cloud service will route the call to your employees’ cell phone and cell phone voice mail for continuity of business.  This is being provided free of charge to all Nashville area small businesses.  Please contact us at 615-846-7780 if you would like to setup your temporary cloud voice service.  FREE, No Contracts, No Commitments… Just helping the Nashville area small business community where we can.

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